Privacy Policy

Delivery & Shipping Information ;

Shipping information – EST ( Monday to Friday )

1: Processing and shipping only takes place on “Business days”

2: Business days are defined as Monday – Friday only. Weekends and holidays listed below are not included.

3: Orders placed after 4pm EST are considered the next business days transaction and will not be processed until following day.

4: Signatures may be required for select deliveries. Please ensure your ship to address is ready to accept deliveries and someone is available to sign for the package.

5: Unfortunately, we cannot ship to PO BOX or INCOMPLETE addresses.

6: We do not offer weekend delivery or same day shipping.

7: All undeliverable packages will be charged a re-shipment fee.

8: All delivery charges are subject to change.

9: Please Note : Your country may require you to pay an import charge for your products.

We advise you check this prior to placing your order. Store.drhankker is not liable for these charges.

PLEASE NOTE 2022 STORE.DRHANKKER WAREHOUSE CLOSURES :

1: 1st of JAN ( New Year Day) – Order placed after 4pm EST on 18th of Dec will be processed 3rd of JAN and shipping

2: 29th to 13th of FEB ( Chinese New Year Day) – Orders placed after 4pm EST on 28th-Jan , will be processed 14th of FEB and shipped accordingly .

3: 1st of May ( Labor Day ) – Orders placed after 4pm EST on 23rd of APRIL will be processed 3rd of MAY and shipped accordingly

4: 31st of August ( National Day ) – Order placed after 4PM EST on 25th of August will be processed 2nd of SEP and shipped accordingly .

NON-REFUNDABLE POLICY & EXCHANGE PRODUCT POLICY :

1: EXCHANGE PRODUCT can be made within the first 15 days of purchase.

2: Please note we can issue credit vouchers for 100% of the purchase price of the returned items.

3: Vouchers are redeemable on DR HANKKER PRODUCTS only.

4: All delivery charges are subject to CHARGES WHEN EXCHANGE PRODUCTS

5: Please Note: Your country may require you to pay an import charge for your products.

We advise you check this prior to placing your order. timetospa is not liable for these charges.

6: Shipping and handling fees are non-refundable unless error is determined to be ours.

We do require that all customers contact us within 15 days of the purchase date with any quality control issues, damaged packaging or product dissatisfaction. All merchandise must be inspected upon receipt; otherwise atore.drhankker will not be liable.

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Customer Service 

If you have any questions pertaining to your FACE & BODY  experience or product purchase while FROM TERIMEE or DRHANKKER , please email jielingterimee@gmail.com and chaikiongterimee@gmail.com and terimeeonline@gmail.com

Or you may

Click whatsapp link, get more information +60162263991 (Ivy) or +60167172832 (Hui Inn).

Get more information from 0162263991(Ivy) or 0167172832 (Hui Inn).

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Domestic or International Shipping Charges :

Domestic : POSLAJU Rates Service     /    

INTERNATIONAL  :  POSLAJU / FedEx Service

(Anticipated delivery in 15 business days ) prices are dependent on your order amount.